Frequently Asked Questions

Profile Setup

Once you log in for the first time, don’t forget to change your password from temporary to permanent.
To do this, log in to your profile > Main Menu > Configuration > My Profile
If for any reason, you need to change the phone number you have registered with. To do this, log in to your profile > Main menu > Configuration > Managing workers
Or please email us or send us a message via our support chat.

There are 3 types of resolution for the profile images:
- Home image on the front page – 848x565 px
- Customer app logo – 100x58 px
- Invoice logo - 260x80 px
- Cell Application logo - 58x100 px
- Acceptable file types – PNG and JPG
To upload the logos, log in to your profile > Main Menu > Configuration > Customization

AutoRepair Cloud operates outside the US, so your working hours should be set in 24h format.
To set your working hours, log in to your profile > Main Menu > Configuration > Working Hours

Our web and tablet versions provide access differentiation for you and your employees. You as the owner of the profile will have a full access to all the features and tabs and your employees will have limited profiles with only the features they need for their job functions.
You can also edit permissions for each worker. To do this, log in to your profile > Main menu > Configuration > Managing workers

If you want to delete your account, simply delete all profile information. Or please email us or send us a message via our support chat.

You can install and tune our app after watching the tutorial on our YouTube channel. https://www.youtube.com/c/AutoRepairCloud/videos

Basic Functionalities

To add a new customer you have to:

  1. 1. Log in to your profile
  2. 2. Go to “Customers and Vehicles” tab
  3. 3. Click “Add/Find Customer & Vehicle”
  4. 4. Fill in all the needed information
  5. 5. Click “Create”

If you have created a test customer and want to delete the record, simply delete the entered data in vehicle owner’s profile.

AutoRepair Cloud currently supports 3 payment systems:


When you mark a repair as finished, press the Pay button and you will be redirected to the login or payment page of the payment processing system of your choice.

You get your API Key at api.smartonlineorders.com

You can create inspection templates to use for your standard procedures.
Go to Main Menu > Configuration > Templates > Add Inspection template.
Add inspection name, price and hours, click save. Then include the points you need.

Repeat the same procedure for Repair templates.
To add a template to your Repair, choose either Labor Diagnostics for inspection template or tags to use a repair template.

Repeat the same procedure for Repair templates. To add a template to your Repair, choose either Labor Diagnostics for inspection template or tags to use a repair template.

To create a new repair order go to the Customers and Vehicles tab from the main menu and click on the Add/Find Customer & Vehicle button.
If the vehicle owner is already in your database, enter a phone number or VIN code and press the search button. If it’s a new customer – enter all the information into the fields on the page and save it.

To add vehicle inspection templates, different labor and parts to your repair order, choose a respective category from the dropdown menu and click the "Search" button.


To add repair templates – start typing the template name in the upper right corner of the page.

You have a choice of 7 repair statuses:
Note that once the repair is finished it cannot be deleted.

A repair order can be edited or modified in all of its stages before its status is set to Finished.
Once a repair is finished, it cannot be deleted. Though, if you need to exclude items from the repair order, you can mark them as Rejected. This will affect the total bottom line.

You can add any item (part or labor) to your repair and mark it as rejected upon repair finish. All the rejected items will be shown as recommendations on the invoice.

You can add notes to your Repair order by clicking on the eyes icon in the bottom left of the Repair page.

Try to clear your search filter
The Multilocations function is designed for this purpose. It is located under Configuration menu. Click on the question sign to learn the legend or watch our video tutorial.
Go to the customer’s profile and click on the "Change" button located near the phone number.
Configuration - Business Flow - Invoice Printing. Here you can choose the required invoice template and add all necessary information.
Yes, adding inventory manually is possible
Here you can find some helpful tutorials https://www.autorepaircloud.com/tutorials.html
Also, check our video channel - https://www.youtube.com/channel/UCETs9b3f_bEZKBMhUZediiA
You can set tax rates via Configurations > Financial > Currency and Taxes
Yes, you can create your own repair manual. Open Technical Information, fill out the required vehicle data and go to Repair Manuals section. Then, click on "Add Manual".
Or watch this video
Use the "Job Cards" function located in the main menu.
Use this link learn about "Job Cards." https://www.youtube.com/watch?v=dm9p_M_FqfY

Other Questions

To get the most accurate pricing, we recommend to check out our pricing page.
If you did not find your country on the list of countries – please, let us know and we will be happy to add it for you.
Or please email us or send us a message via our support chat.
Please check your printer settings for correct printing, as sometimes what happens is that the settings cut off the page so the footer doesn't print.

Please check if you have given a permission for the app to access your camera.
Reinstall the app, and when it will ask the permission to your device feature - click YES allowing it to access your camera.
Apart from that, always make sure your flashlight is on when scanning a VIN.

We support a number of major part suppliers within our parts database.
Unlimited. As many, as you need.
We offer video tutorials for a quick walkthrough and guidance as well as email requests for troubleshooting.
If you would like to request a video to be added, let us know.
AutoRepair Cloud also offers a set of live demo sessions to help you get familiar with the software with 100% practical experience from the very beginning.

Most types of data from other software can be converted directly by our developers.
We can migrate your customers & vehicles, RO history.

You can also use our import data option to upload your customer and repair lists.
All the data is stored in a remote data center located in Silicon Valley.
AutoRepair Cloud is cloud-based software, which means that the system is always working on servers housed in a secure data center. The only way to access the system is through the Internet, using a broadband connection.
By not installing any software on individual computers accessing the system, updates and new features can be applied to the central system and everyone benefits at once.
Being in the cloud also means that the system is monitored 24/7, with the benefit that problems are often corrected before users even know there is a problem and concerns are dealt with by dedicated system professionals.
In the near future, the application AutoRepar Cloud will work offline
To learn about you price plan, go to Main Menu - Configuration - Financial - Subscription. There you can learn about other price plans or follow these links
https://www.autorepaircloud.com/prices.html
https://www.autorepaircloud.com/features.html